"The Value of Experience"
Harvard Business Review Analytic Services, June 2021

Customer needs top the innovation agenda.

"The Autonomous Enterprise"
Harvard Business Review Analytic Services, February 2021

Businesses have been using digital technology to automate the workplace for more than half a century, helping them get work done faster, safer, and more reliably. Now, greater gains may be on the horizon.

"Purpose: The Critical Importance of Tying It to the Customer"
Harvard Business Review Analytic Services, October 2020

Many companies claim a purpose beyond profit, but may not be getting all they could from their commitment.

"The Great Data Exchange"
Harvard Business Revie Analytic Services, July 2020

What busineses and consumers value in the digital economy

"The CEO's Innovation Playbook"
Harvard Business Review Analytic Services, November 2019

Fifty actions to spark innovation and accelerate growth, from a dozen of the world's most innovative CEOs.

"Innovators Become Leaders"
Harvard Business Review Analytic Services, November 2019

Data-driven, risk-taking organizations outpace their peers.

"Beyond Rewards: Raising the Bar on Customer Loyalty"
Harvard Business Review Analytic Services, October 2019

Eager to create enduring relationships with customers, companies are looking beyond traditional loyalty programs built on economic rewards such as points, airline miles, discounts, or cash back. 

"The Age of Personalization: Crafting a Finer Edge"
Harvard Business Review Analytic Services, September 2018

As the digital age offers up new ways to fight for customer mindshare and dollars, consumer-facing organizations are responding with new efforts to personalize the customer experience—and reaping big rewards in the process.

"The Future of Work is Now"
Harvard Business Review Analytic Services, September 2019

The way work gets done is poised to undergo a dramatic transformation, driven by developments that just a few decades ago were largely the province of science fiction. 

"The Event Marketing Evolution"
Harvard Business Review Analytic Services, September 2018

New technology shows companies exactly how their events are translating into real revenue and profit growth—all while making event management easier and delivering a better customer experience.

"In the Game: Traditional Financial Instutions Embrace Fintech Disruption"
Harvard Business Review Analytic Services, June 2019

Transform, or suffer the consequences. For many established enterprises, that’s the deal on the table. Adapt to or adopt the new technologies disrupting industry after industry, or pay a penalty in the form of decreased customer loyalty, forgone business opportunities, and lost revenue.

"IT Security: New Analytics-Driven Model"
Harvard Business Review Analytic Services, February 2019

The relentless digitalization of the world around us has created new opportunities for businesses and other large organizations, but also introduced new risks. Enterprises today must protect not only their own data, systems, and intellectual property, but also content shared by customers, vendors, distributors, and other stakeholders.  

"Improving the Patient Experience"
Harvard Business Review Analytic Services, January 2019

For nearly all of history, the medical profession has measured its effectiveness largely by one metric: clinical outcomes. Today, the focus can’t be that narrow. Thanks to a combination of market and regulatory trends, there’s a new emphasis on tracking and improving not just patient outcomes but the entire human experience of being a patient.

"Expanding Precision Medicine"
Harvard Business Review Analytic Services, December 6, 2018

Health care providers around the globe are facing a one-two punch of increasing financial pressure and expanding medical challenges. By expanding the concept of precision medicine to include precision diagnosis and individualized therapy, health care leaders have an opportunity to simultaneously improve patient outcomes and mitigate the seemingly relentless cost pressures weighing on their organizations.

"Pivot Point: Why Leading PE Firms Are Focusing on the Front Office"
Harvard Business Review Analytic Services, November 2018

Digital technology is helping private equity firms accelerate the commercial performance of their portfolio companies in an increasingly customer-centric marketplace.

"The Age of Peronalization: Crafting a Finer Edge"
Harvard Business Review Analytic Services, October 2018

As the digital age offers up new ways to fight for customer mindshare and dollars, consumer-facing organizations are responding with new efforts to personalize the customer experience—and reaping big rewards in the process.

"The Event Marketing Evolution: An Era of Data, Technology and Revenue Impact"
Harvard Business Review Analytic Services, September 2018

New technology shows companies exactly how their events are translating into real revenue and profit growth—all while making event management easier and delivering a better customer experience.

"The Connected Workforce"
Harvard Business Review Analytic Services, June 2018

Collaboration has long been the lifeblood of productivity and creativity in the workplace. Today, advances in technology have elevated enterprise-level collaboration to high science.

"No Pain, Just Gain for Supply Chain"
CFO magazine, February 2018

Supply chain financing lets companies stretch payment terms without hurting their suppliers' cash flow.

"Betting on Blockchain"
CFO magazine, March 2017

The widely hyped technology continues to attract converts intrigued by its potential to eliminate the frictional costs of transactions.